Help Center
- COVID-19 Related FAQs
- Frequently Asked Questions
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- How is my price determined?
- How many do I have to order?
- How can I get help with my design?
- How can I be sure my design will be centered?
- Can I get a sample before I order?
- How do I order my design with different products, colors, or styles?
- What happens after I place my order?
- When will I receive my order?
- Can I pay with a check or purchase order?
- What if I have a problem with my order?
- Where is Custom Ink located?
- How do I use Group Order Form?
- Design Online
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- Navigate the lab
- Navigate the mobile lab
- Maximum print area for designing
- Designing on the back
- Add names and numbers
- Changing the font
- Size your clipart
- Designs On Different Sizes
- Upload your own art
- Uploading Images in iOS8
- Protected Imagery
- Designing on Can Coolers
- Choosing the best ink colors for your design
- Deleting or renaming designs
- Best practices for printing clean images
- Designing with licensed artwork
- Designing for your fraternity or sorority
- Products and Sizing
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- Ordering
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- Order Blank Samples
- Get a price quote
- Payment methods
- Collect payment and sizes with Group Order Form
- Minimum order
- Using purchase orders
- Will I get a proof to review before my order is printed?
- Placing a Reorder
- How can I get help with my design?
- Content Guidelines
- Mixing Colors and Styles
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- Can I order the same design on multiple shirt styles?
- Can I order multiple shirt colors?
- Can I change the ink color on some of my shirts?
- Can I get everything I need in one order?
- Design Tips and Techniques
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- Clipart how you want it
- Using non-standard fonts
- Creative tips & tricks
- Options for outlining text
- Add accents and symbols
- Create a vintage distressed design
- Adding a large list of names to a design
- Craft the perfect image using multiple cliparts
- Invert any clipart
- Filling in "transparent" clipart with color
- Raster art vs. Vector art
- Additional Fonts for Personalized Names
- Printing Options & Processes
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- Print on the sleeve
- Print on the side of sweatpants
- Print on the hood
- What is halftone printing?
- What is process printing?
- Options for printing designs with photos
- Screen printing vs. Digital printing
- Embroidery vs Screen Printing
- Embroidery Design Tips
- What Should I Know About My Embroidery Order?
- Match your ink colors
- Print in specialty inks
- Free Custom Ink Services
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Our design review for every order
- Design alignment
- Layering issues
- Line thickness for printability
- Design sizing problems
- Spelling errors
- Alphabetical order
- Uneven text warps
- Uploaded designs
Free Custom Ink Art Services
- Matching printing ink to shirt trim
- How and why we redraw or recreate your image
- What happens after I place an order?
- Customer service hours
- Shipping, Delivery & Returns
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- Delivery options
- Custom Ink's money-back guarantee
- International Delivery
- Keeping your order on schedule
- Alabama's Simplified Sellers Use Tax
- Group Order Form
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For Organizers
- How do I get started?
- How do I find my Group Order Form?
- Why does Custom Ink need an estimate on how many items will be in the order?
- Can I change the design once my form has been created?
- Can I close my form early, or extend it longer?
- How can I collect sizes from my group?
- How can I collect money from my group?
- How do I place my Group Order Form order?
- How are the items delivered?
- How can I share my Group Order Form?
- What determines my Group Order Form's pricing?
- Can I see who has ordered and what they selected?
- Can I contact my participants?
- Is Group Order Form a good tool for fundraising?
- Can I add names and numbers to my shirts if I use Group Order Form?
- Can I cancel my order?
- What happens after I place my order?
- How can I track my order?
For Participants
- What is Group Order Form, and how do I get started?
- Can I change my shirt size, color, and/or quantity after I've ordered?
- How will I receive my items?
- Where and how do I pay for my shirts?
- How can I cancel my order?
- Fundraising
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Organizer Questions
- What is Custom Ink Fundraising?
- How does Custom Ink Fundraising work?
- Is Custom Ink Fundraising free to use and how much can an organizer raise?
- How does Custom Ink Fundraising make money?
- What are some good ways to promote my fundraiser?
- What happened to Booster?
- How do I log into my Fundraising account?
- Where is my dashboard and what does it do?
- How long should I run my fundraiser?
- Can I edit my Fundraising page after launch?
- Can I offer more than one item on my Custom Ink Fundraiser?
- Is the goal the same thing as the print minimum?
- I'm not an artist, I need help with a design!
- What is the best shipping option for my fundraiser?
- Can I buy extra items from my own fundraiser?
- Can I use a Custom Ink design for a fundraiser?
- Can I run more than one fundraiser?
- What is the fundraising potential for my Fundraiser?
- How and when will the funds be sent?
- Should I claim funds raised from a Custom Ink Fundraiser on my taxes?
- How much of my supporter's donations will go to the cause?
- Why is my fundraiser on hold?
Supporter Questions
- Where does Custom Ink Fundraising ship?
- I ordered from a Custom Ink Fundraiser, when will I get my shirt?
- How can I support a fundraiser?
- How do I edit my order?
- How do I contact the organizer?
- Is my Custom Ink Fundraising payment and/or donation secure?
- I got my Custom Ink Fundraising shirt, but there's an issue.
- Is my Custom Ink purchase or donation tax deductible?
- Does Custom Ink Fundraising charge sales tax?